Privacy Policy
Terms and Conditions
Last Updated: 24 February 2025
GENERAL TERMS AND CONDITIONS FOR ONLINE SALES
1. DESCRIPTION
1.1 These General Terms and Conditions (hereinafter referred to as the “GTC”) determine the rights and obligations of the parties in the context of the sale of products/services (hereinafter referred to as the “products/services”) via the Emel Cetin Coaching website (hereinafter referred to as “the “site”). The T&Cs govern any sale of products/services through the site.
1.2 The GTC are entered into between, on the one hand, Emel Cetin Vespasiano, Coomansheide 9, emel.e.cetin@gmail.com, 0471793527, affiliated with the Smart Cooperative Belgium vzw VERENIGDE PRODUCTIES, VAT number BE 0896.755.397, located at Coenraetsstraat 72, 1060 Brussels, Belgium, hereinafter referred to as "the seller", and on the other hand any natural or legal person with whom Emel Cetin Coaching enters into an agreement to provide training, education, coaching, workshops and lectures, regardless of whether the client himself or a third party participates, hereinafter referred to as "the buyer". The Buyer and the Seller are hereinafter collectively referred to as the “Parties”.
1.3 Each order presupposes the prior consultation and express acceptance of the GTC by the buyer, without this acceptance being dependent on a handwritten signature of the buyer. In accordance with the provisions of the Act of 9 July 2001 establishing certain rules relating to the legal framework for electronic signatures, the approval of the order form is an electronic signature, which has the same value between the parties as a handwritten signature and which serves as proof of the completeness of the order.
1.4 The buyer declares that he has full legal capacity.
1.5 These general terms and conditions apply to all activities of the seller. These general terms and conditions can only be deviated from in writing, after consultation. Any conditions specific to the buyer are excluded.
The general terms and conditions are in any case supposed to have been given to the buyer. They can be provided to the buyer upon simple request.
2. STATEMENT
The seller hereby declares to consider regular medicine as the basis of health care. The seller cannot/may not question medical diagnoses or analyses.
The services of the seller are exclusively a possible support and supplementary to regular medicine.
The services of the seller do not replace medical treatments or medications, psychological or psychiatric guidance. The seller cannot accept any responsibility for withholding information on this matter. If the buyer has medical complaints or doubts, the buyer must always consult his doctor first.
If you are being treated by a doctor, the buyer must explicitly mention this to the coach in advance.
Due to the nature of the seller's services and the explicit input of the buyer, both parties strive for better awareness and change in the buyer. The buyer determines whether and how quickly he/she brings about a change and remains responsible for his/her process at all times.
Advice from the seller is a proposal and suggestion and should always be assessed by the buyer.
The seller is bound by professional secrecy.
Everything that is discussed in the contact between seller and buyer in individual coaching sessions is and remains confidential.
The seller never shares the discussed with third parties, unless the buyer gives explicit permission to consult with a doctor.
Coaching and education is guidance.
The seller does not draw conclusions and therefore does not, under any circumstances, draw up reports or certificates. If a treating physician requests this, the seller limits himself exclusively to a telephone conversation with this physician.
3. THE PRODUCTS/SERVICES OFFERED FOR SALE
The products/services offered for sale are those listed on the site, with a description of their main characteristics, on the day and at the time the buyer consults the site, and while stocks last. The seller uses all reasonable means to display the availability of the products/services in real time on the site and cannot be held liable if a product becomes unavailable. If any of the ordered products/services are not available, the buyer will be notified and will have the option to modify or cancel his order.
4. DISPLAYED SALES PRICES OF
PRODUCTS/SERVICES
4.1 The price of each product is shown on the website in euros and includes VAT. This price is valid in the countries for which delivery is possible and excludes preparation and delivery costs, which are borne by the buyer, and excludes the deduction of any discounts or gift vouchers granted to the buyer. The seller reserves the right to change its prices at any time, but products/services will be billed based on the purchase price in effect at the time of the order.
4.2 When ordering, the buyer undertakes to pay, in addition to the purchase price, the costs of preparation and delivery (hereinafter the "costs"). These costs vary depending on the type and quantity of products/services ordered and the delivery method chosen, and include VAT. The buyer can consult the amount of these costs on the site in his "Shopping Cart", where a calculation of the total amount corresponding to the purchase price is displayed. The seller reserves the right to change the amount of the costs at any time to change, but the costs will be invoiced based on the rates applicable at the time of the order. These costs remain payable and will not be refunded if the buyer cancels the order.
4.3 The products/services are only delivered in the countries for which the site accepts delivery. Any incorrect delivery address is the buyer's responsibility and may result in additional charges. The indicated delivery times are not binding, but merely indicative. A delay in delivery cannot lead to the payment of compensation to the buyer. The seller has the right to make partial deliveries. In the event of non-delivery of the goods, any amounts paid by the buyer will be refunded, without interest or damages.
5. ORDER CONDITIONS
5.1 To place an order, the buyer must complete the order form available on the site, which contains the information necessary to identify him, in particular his surname, first name and delivery address. The buyer hereby declares that he fully and unreservedly accepts the GTC and undertakes to pay the amount due in full. The seller cannot be held liable for the consequences of providing incorrect information..
5.2 The seller will confirm the order by an e-mail with, among other things, the following information:
1° the main characteristics of the goods or services ordered;
2° the identity of the seller, including his company number and trade name;
3° the geographical address of the seller and his telephone number and e-mail address;
4° the total price of the goods or services, including all taxes and all additional freight, delivery and any other costs;
5° the method of payment, delivery and execution and the period within which the company undertakes to deliver the goods or provide the services;
6° the seller's policy on complaint handling;
7° the conditions, term and modalities for exercising the right of withdrawal;
8° the cases in which the buyer has no right of withdrawal, as provided in art. 7 of the GTC;
9° the possibility of using the online dispute resolution platform to find an amicable settlement.
The data recorded by the seller and the order confirmation constitute proof of the contractual relations between the parties.
5.3 The seller reserves the right to refuse or cancel any order or delivery in the event of an existing dispute with the buyer, incomplete payment of a previous order, refusal of payment by credit card by banking institutions or for any other valid reason. In this case, the seller cannot be held liable under any circumstances.
6. PAYMENT TERMS
6.1 Payment for purchases must be made via a Visa or MasterCard credit card, or bank transfer.
6.2 The ordered products remain the property of the seller until the purchase price and costs specified in the order have been paid in full.
6.3 A coaching trajectory, individual training or course is paid in full in advance.
The full amount must be paid at least 1 week before the start or 14 calendar days after the invoice date like all other invoices.
Private rates are discount rates, only for those who cannot claim the expenses as professional expenses and/or cannot use reimbursement via insurance. Otherwise, the professional rates apply.
Lectures and training on request:
After the lecture or training, Emel Cetin Vespasiano will send an invoice.
For a training consisting of multiple components, invoicing will take place monthly based on the work performed.
The payment term is 14 days after receipt of the invoice, unless otherwise stated on the invoice.
If the invoice is not paid on time, the buyer will be in default without further notice of default and Emel Cetin Vespasiano will be entitled to charge 1.5% default interest per month, unless the statutory interest is higher, in which case the statutory interest will apply. The interest on the amount due will be calculated from the moment the buyer is in default until the moment of payment of the full amount. If payment is not made on time, the buyer will also be liable for all reasonable judicial and extrajudicial costs with a minimum of 15% of the outstanding invoice amount. In addition, if the payment term is exceeded, Emel Cetin Vespasiano will be entitled to immediately cease or suspend all work for the buyer, without being liable for any damage that may arise as a result.
If external accommodation has been discussed in the context of the training/coaching by Emel Cetin Vespasiano and this has not been cancelled in time by the buyer, the costs will be charged to the buyer.
The order confirmation by the buyer leads to the obligation to pay, regardless of how the participants end or complete the training/coaching.
7. COACHING PACKAGES
7.1 Coaching packages are paid in one piece and before the start of the coaching trajectory. A coaching package (trajectory) is indivisible and is an engagement between the seller and the buyer. If the buyer decides to stop the trajectory, there is no right to reimbursement under any circumstances. Only the seller can decide to end the coaching trajectory early. The seller will communicate the motivation. In this case, the buyer has a right to reimbursement when the seller makes this decision and motivates it.
7.2 The agreement regarding the preparation and execution of a training and/or coaching is established by order confirmation via e-mail from the buyer. The content of the order confirmation and any associated quotation shall be deemed to represent the agreement.
8. OBSTRUCTIONS AND CANCELLATIONS
8.1 COACHING AND INDIVIDUAL TRAINING
Appointments can be cancelled up to 1 week in advance by email or telephone.
SMS is not eligible for communication regarding absences and cancellations.
If an appointment is not cancelled or cancelled too late, the fee (of 1 session) will be charged, except in the case of illness of the client or involvement in a traffic accident.
Per coaching or training package of maximum 6 sessions, the buyer can change maximum 1 appointment free of charge. Each subsequent change will be charged.
In case of cancellation, a replacement appointment will be made based on availability.
The seller reserves the right to change a planned appointment in case of illness or force majeure.
The buyer will be informed of this as soon as possible.
The seller will offer other dates.
In this case, the buyer is not entitled to compensation.
If the buyer decides to stop during a workshop, course or coaching trajectory, the full amount of the course or coaching trajectory is due.
If the seller is convinced, for whatever reason, that he or she cannot continue coaching the buyer, this will be discussed between the parties and the coaching will possibly be terminated prematurely. In this case, the buyer is entitled to a refund of the sessions not yet completed.
8.2 OPEN OFFER TRAINING AND COURSES
If the buyer wishes to cancel the registration due to circumstances, please inform us as soon as possible.
The buyer can cancel the training/course free of charge up to 30 calendar days before the first day of the course in writing by letter or by e-mail.
In case of cancellation by letter or by e-mail equal to or less than 30 calendar days before the first day of the course, 50% of the total price will be charged to the buyer.
In case of cancellation by letter or by e-mail equal to or less than 14 calendar days before the first day of the course or in case of non-cancellation, the total price will be charged to the buyer.
8.3 TRAINING AND LECTURES ON REQUEST
A lecture or (part of a) training can be moved to another date by the buyer free of charge up to 45 calendar days before the agreed date. In case of relocation less than 45 calendar days but longer than 30 calendar days before the agreed date, 50% of the agreed price will be charged.
In case of cancellation by the buyer later than 30 calendar days before the agreed date, 100% of the agreed price is due.
If, at the time of the lecture or training, group gatherings are prohibited due to government measures as part of preventive measures to combat the spread of COVID-19, the lecture or training may:
• or be moved to a later date, without additional costs
• be cancelled. If this cancellation is part of the Corona measures and falls later than 45 calendar days before the date, an administrative cost of 15% will be charged.
The seller reserves the right to cancel the lecture or training. The buyer will be informed about this as soon as possible. The seller will offer other dates.
The seller has the right to cancel any training/workshop or refuse participation of a participant. The buyer is then entitled to a refund of the full amount paid.
Within this period, the buyer must inform the seller of his intention to exercise his right of withdrawal in the following manner:
email to emel.e.cetin@gmail.com, indicating the buyer's surname and first name, a detailed description of the item concerned, the item number and the date of the invoice.
8.4 In the event of a refund for returned products/services, the seller will credit the credit card/bank account used to pay for these products/services. The buyer's refund will be made according to the terms agreed with the banking institution that issued the card/bank account.
8.5 The seller states on its website the conditions, term and modalities for exercising the right of withdrawal and modelformulier to exercise that right.
9. PROTECTION OF PRIVACY WITH REGARD TO BUYERS' PERSONAL DATA
9.1 The seller collects personal data about the buyers, which is provided to him on the site or by e-mail. He undertakes not to disclose this data to third parties. These are confidential. They will only be used by its internal services to process orders, to improve and personalize communications, in particular to send newsletters and in the context of personalization of the site according to buyers' preferences, or to check their creditworthiness.
9.2 The seller does not sell or rent the information about the buyers to third parties. In the event of transfer or use of personal data by third parties, the seller undertakes to inform the buyer in advance so that he can object to this. The seller may also provide statistics about its buyers, sales, trading patterns and information on its site to third parties, but these statistics will not contain any personal data. However, this article cannot prevent the transfer of activities to a third party.
9.3 The seller does not store personal data for longer than necessary to achieve the purposes for which the processing is carried out. To determine the appropriate duration, the amount, nature and sensitivity of the personal data, the purposes for which the data is processed and the possibility of achieving these purposes through other means are taken into account. The need to comply with all legal and regulatory obligations is also taken into account. If the data is no longer needed, it will be destroyed.
9.4 Provided the legal conditions are met, the buyer has the right:
— ask the seller whether he has personal data, which data and what it is used for;
— access his data and have them corrected if necessary;
— to demand that his data be erased or that the seller restrict its processing;
— file a complaint with the Data Protection Authority.
The buyer can exercise his rights by sending a dated and signed request to Coomansheide 9, 9032, Wondelgem, Ghent or to emel.e.cetin@gmail.com, with a copy of his identity card (for security reasons). If the request is manifestly unfounded, the request may be refused and a reasonable fee may be charged.
10. LIABILITY
The seller only enters into an obligation of means for access to the site, the order, the delivery and any subsequent services. The seller cannot be held liable for inconveniences or damage resulting from the use of the Internet, such as an interruption of the service, an external intrusion or the presence of computer viruses, or any other case of force majeure. In any case, the seller's liability is limited to the amounts paid or payable for the order giving rise to its liability.
11. INTELLECTUAL PROPERTY
The content of the site and the underlying technology may be protected by copyright, trademark law or other intellectual property law. The buyer may place a simple link to the seller's site on his own site. However, hyperlinks using framing, in-line or deep linking are not permitted. In any case, any link must be removed at the simple request of the seller.
12. CONTACT WITH SELLER
The buyer can contact the seller via the contact form in the “Contact” section or via the e-mail address emel.e.cetin@gmail.com
13. VOID AND INTEGRALITY
If one or more provisions of the GTC are invalid, this will not affect the validity of the other provisions.
14. EVIDENCE
The computerized registers, kept in the computer systems of the seller and its partners, are accepted as evidence of communications, orders and payments between the parties. In the context of their relations, the parties accept electronic means of evidence, such as emails and backups.
15. CHANGES
The seller reserves the right to change the GTC and will communicate the new version to the buyer via the site.
16. APPLICABLE LAW AND JURISDICTION
Belgian law applies. In the event of a dispute, an amicable settlement will be sought before legal action is taken. The seller and the buyer can also use the online dispute resolution platform (online-platform voor geschillenbeslechting). In the absence of an amicable settlement, the courts of the Ghent district have jurisdiction.
www.smart.coop
Productions Associées | Verenigde Producties
Rue Coenraetsstraat 72
1060 Bruxelles — Brussel
TVA/BTW BE 0896 755 397 - IBAN: BE27 0689 0175 5473
Privacy Policy
Effective date: 6 February 2025
At Emel Cetin Coaching, we take your private information very seriously. That's why we've created this privacy policy to inform you about what we do with any personal information we collect.
Scope of This Policy
This Privacy Policy applies to the information we collect when you interact with our website at https://coachmlc.com (our "Site"). This policy describes the types and categories of information we may collect and how we handle it.
Definitions
The words "you," "your," and "user" under this Privacy Policy refer to you, the individual accessing this Site.
Important Note
Please note that our Site only showcases and provides links to our products for purchase on Systeme.io. As such, when you link to the product page on Systeme.io, their privacy policy and terms will apply. For payments we use Stripe. As such, when you link to the payment page on Stripe, their privacy policy and terms will apply.
The Information We Collect
We collect information from you when you interact with our site, including when you register, place an order, or subscribe to our newsletter. We collect two categories of information:
Personal information, such as your name, email address, and device IP address.
Non-personally identifiable information, such as your interactions with our Site and content, IP address, and other related identifiers.
When you order or subscript on our Site, you may be asked to provide certain information, including name, e-mail address, mailing address, and phone number. Please note that you can visit our Site anonymously if you prefer.
How We Collect the Information Above
We collect information in two ways when you interact with our Site:
How We Use Your Information
In summary, we collect your information to provide our services and support, comply with the law, and safeguard the Site. More descriptively, we collect and use your information specifically for the following purposes:
Delivering the products, services, and newsletters that you have requested.
Responding to your questions, inquiries, complaints, and any other requests.
Continuously improving our website offerings based on the information and feedback we receive from you.
Sending marketing communications about products, promotions, rewards, and events that may be of interest to you.
Providing news and information that we think may be relevant to you.
We may collect information automatically for the following reasons: To gain insights into how many visits we have in a period and from what region the visits are coming; To understand which pages and products are of most interest to our visitors; To enhance your experience and inform our business growth; To protect the Site from spam, abuse, bots, and attacks; To conduct business audits and ensure compliance with our policies.
How We Secure Your Information
We take the security of your information seriously. Our online store is powered by Systeme.io – an industry leader in e-commerce security.
We utilize Systeme.io and Stripe's data security to protect your personal information. Systeme.io and Stripe use various built-in security features to protect your personal information from unauthorized access, disclosure, alteration, and use.
Furthermore, we always look out for ways to ensure adequate protection is applied to your information. Our measures are constantly being updated to meet the latest standards.
However, while we take significant measures to protect information from unauthorized access and use, be aware that it may not always be effective to handle all attempts. No method of data transmission over the Internet is entirely secure.
What Rights and Choices Users Have
As a valued user of Emel Cetin Coaching, you have certain rights and choices regarding your personal information. Please note that these rights and choices may vary depending on your location and are subject to certain limitations and exceptions as permitted by law.
How to Exercise Your Rights: If you would like to exercise any of these rights, please contact us at emel.e.cetin@gmail.com
Limitations and Exceptions: Please note that these rights and choices are not absolute and may be subject to certain limitations and exceptions as permitted by law. We may decline your request if it is not required by law or if it would compromise our legitimate business interests.
Cookies and Tracking Technologies
A cookie is a small text file that is stored on your device when you visit our website. Cookies are harmless and only perform tasks such as gathering analytics and usage information.
Other Important Information
The following information is related to our privacy protection measures:
Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Emel Cetin Coaching | info | conditions